Acceptance of the Terms and Conditions.
Regal Mobile Detail LLC (herein referred to as the “Regal,” “we,” “us” or “our”) provides and makes available this web site (the “Site”). All use of the Site is subject to the terms and conditions contained in these Terms and Conditions (this “Agreement”). Please read this Agreement carefully. By accessing, browsing or otherwise using the Site, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not accept the terms and conditions of this Agreement, you shall not access, browse or use the Site.
You understand and agree that we may change this Agreement at any time without prior notice. You may read a current, effective copy of this Agreement at any time by selecting the “Terms and Conditions” link on the Site. The revised terms and conditions will become effective no earlier than fourteen (14) days after they are posted, except that changes addressing new functions of Regal’s services or changes made for legal reasons will be effective immediately. Any use of the Site after such date shall constitute your acceptance of such revised terms and conditions. If any change to this Agreement is not acceptable to you, your sole remedy is to cease accessing, browsing and otherwise using the Site.
This Agreement applies exclusively to the use of the mobile carwash booking service (the “Service” or “Services”) offered by Regal via its website www.regalmobiledetail.com (the “Portal”).
Use of the Service (“Use”, “Usage” or “Booking”) is materialized by a User’s payment for the Service made through the Portal. Please read the following Agreement carefully before using the Service.
By using the Service, you agree to be irrevocably bound by this Agreement and by any another terms and conditions, or policy of Regal (including but not limited to its Terms of Sale and Privacy Policy), incorporated herein by reference and governing your use of the Service.
Persons who do not agree with this Agreement should NOT use Regal.
1. User License
a. Scope.
Regal grants you permission (which may be revoked at any time for any reason or no reason) to view the Portal and to download, email, share via social networking or print individual pages from the Portal in accordance with these Terms and solely for your own personal, non-commercial use, provided you do not remove any trademark, copyright or other notice contained on such pages. No other use is permitted. You may not, for example, incorporate the information, content, or other material in any database, compilation, archive or cache. You may not modify, copy, distribute,re-publish, transmit, display, perform, reproduce, publish, reuse, resell, license, create derivative works from, transfer, or sell any information, content, material, software, products or services obtained from the Portal, or otherwise exploit all or any portion of the Portal for any commercial purpose without Regal’s express written consent, except as specifically noted above. Except as specifically authorized by Regal, you may not deep-link to the Portal for any purpose or access the Portal manually or with any robot, spider, web crawler, extraction software, automated process or device to scrape, copy, or monitor any portion of the Portal or any information, content, or material on the Portal. Regal reserves all of its statutory and common law rights against any person or entity who violates this paragraph. You may not link or frame to any pages of the Portal or any content contained therein, whether in whole or in part, without prior written consent from Regal. You may like or follow Regal or share links to the Portal via social networking technology referenced on the Portal. Any rights not expressly granted herein are reserved.
b. User Conduct.
You agree that your use of the Portal and/or Service on the Portal is subject to all applicable local, state and federal laws and regulations. You also agree:
c. Injunctive Relief.
In the event of a breach of any of the User's obligations under these Terms of Use, the User acknowledges and agrees that damages will not be an adequate remedy. The User, therefore, agrees that Regal shall be entitled (without limitation of any other rights or remedies otherwise available to Regal and without the necessity of posting a bond) to obtain an injunction from any court of competent jurisdiction prohibiting the continuance or recurrence of any breach of these Terms of Use. The User further agrees that service upon the User in any such action or proceeding may be made by first class mail, certified or registered, to the User’s address as the last appearing on the records of Regal.
2. Portal Content
a. Disclaimer of Responsibility for Material.
Price, description, menu content, product/service availability and any other carwash information are subject to change without notice. Regal assumes no responsibility or liability for any errors or omissions in the content of the Portal.
b. Proprietary Rights.
You acknowledge and agree that the Portal contain proprietary information and content that is protected by intellectual property and other laws and may not be used except as provided in these Terms of Use without advance, written permission of Regal. AllPortal design, text, graphics, interfaces, and images (and the selection and arrangements thereof), and software, hypertext markup language ("HTML"), scripts, active server pages, and other content and software used in the Portal are reserved.
3. Termination and Modifications to the Portal
Regal may modify, suspend, discontinue or terminate, at its sole and absolute discretion at any time, with or without notice, in whole or in part, the Portal and/or Service offered on or through the Portal (or any part thereof), including but not limited to the Portal' features, look and feel, and functional elements and related services. Notice of termination shall be provided to the User in the manner Regal deems reasonable.
4. Indemnification
The User agrees to indemnify and hold Regal, its parents, subsidiaries and affiliates, agents, officers, directors, or other employees harmless from all claims, demand, expense including reasonable attorneys' fees, damage (whether direct, indirect, or consequential) and liabilities, made by anyone inconnection with your use of the Portal, with any alleged infringement of intellectual property or other right of any person or entity relating to thePortal, your violation of these Terms of Use, and any other acts or omissions relating to the Portal.
5. DISCLAIMER OF WARRANTIES
THE INFORMATION, CONTENT, PRODUCTS, SERVICES, AND MATERIALS AVAILABLE THROUGH THE SITE (WHETHER PROVIDED BY Regal, YOU, OTHER USERS OR OTHER AFFILIATES/THIRD PARTIES), INCLUDING WITHOUT LIMITATION, BOOKING DETAILS, TEXT, PHOTOS, GRAPHICS, AUDIO FILES, VIDEO, AND LINKS, ARE PROVIDED "AS IS" AND"AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.TO THE MAXIMUM EXTENT PERMITTED BY LAW, Regal DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IF YOU DOWNLOAD OR OTHERWISE OBTAIN CONTENT OR DATA FROM THE SITE, YOU DO SO AT YOUR OWN RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY ASSOCIATED DAMAGES TO YOUR COMPUTER OR LOSS OF DATA
6. Limitation of Liability
EACH CARWASH AFFILIATE IS THE SUPPLIER OF THE SERVICES PRESENTED ON THE SITE AND EACH CARWASH AFFILIATES, AND NOT Regal SHALL BE FULLY RESPONSIBLE FOR COMPLIANCE WITH APPLICABLE LAW RELATED THERETO AND FOR ANY AND ALL INJURIES, ILLNESSES, DAMAGES, AND LIABILITIES CAUSED BY OR ARISING IN RESPECT OF ANY SUCH SERVICES. YOU HEREBY RELEASE Regal FROM ANY LIABILITY RELATED TO THE FOREGOING. ANY DISSATISFACTION A USER MAY HAVE WITH A CARWASH JOB MUST BE TREATEDDIRECTLY WITH THE CARWASH AFFILIATE AND MAY NOT BE HELD AGAINST Regal. Regal SHALL NOT BE LIABLE TO ANY USER FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OR DAMAGES WHATSOEVER, WHETHER ANY CLAIM, IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING ORDINARY NEGLIGENCE), STRICT LIABILITY, PRODUCT LIABILITY OR OTHERWISE, (EVEN IF Regal SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). Regal WILL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND ITS CARWASH AFFILIATES OR THIRD PARTY BUSINESSES. Regal ASSUMES NO RESPONSIBILITY AND SHALL NOT BE LIABLE FOR ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, BROWSING OF, OR DOWNLOADING OF ANY MATERIAL FROM THE SITE. RegalASSUMES NO RESPONSIBILITY OR LIABILITY IN ANY MANNER ARISING OUT OF OR IN CONNECTION WITH ANY INFORMATION, CONTENT, PRODUCTS, SERVICES, OR MATERIAL AVAILABLE ON OR THROUGH THE SITE, AS WELL AS ANY THIRD PARTY WEBSITE PAGES OR ADDITIONAL WEBSITES LINKED TO THIS SITE, FOR ANY ERROR, DEFAMATION, LIBEL,SLANDER, OMISSION, FALSEHOOD, OBSCENITY, PORNOGRAPHY, PROFANITY, DANGER, INACCURACY CONTAINED THEREIN OR HARM TO PERSON OR PROPERTY CAUSED THEREBY. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. Regal AND ITS SERVICE PROVIDERS’ TOTAL LIABILITY FOR ANY PARTICULAR CLAIM ARISING FROM OR RELATED TO THE SITE IS LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU TO Regal OR A CARWASH AFFILIATE WITH RESPECT TO SUCH CLAIM. TO THE EXTENT THAT WE MAY NOT, AS A MATTER OF APPLICABLE LAW, DISCLAIM ANY IMPLIED WARRANTY OR LIMIT LIABILITIES, THE SCOPE AND DURATION OF SUCH WARRANTY AND THE EXTENT OF OUR LIABILITY WILL BE THE MINIMUM PERMITTED UNDER SUCH APPLICABLE LAW.YOU AND Regal AGREE THAT THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY IN THESE TERMS OF USE ARE MATERIAL, BARGAINED-FOR BASES OF THIS AGREEMENT, AND THAT THEY HAVE BEEN TAKEN INTO ACCOUNT IN DETERMINING THE CONSIDERATION TO BE GIVEN BY EACH PARTY UNDER THIS AGREEMENT AND IN THE DECISION BY EACH PARTY TO ENTER INTO THIS AGREEMENT. YOU AND Regal AGREE THAT THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY IN THESE TERMS OF USE ARE FAIR AND REASONABLE.IF YOU ARE DISSATISFIED WITH THE SITE OR DO NOT AGREE TO ANY PROVISIONS OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.
7. Personal Information; User Accounts.
a. Collection of your Personal Information. Some of the materials available on the Regal Platform may require prior registration to access. If you decide to access such materials you will be required to register. We may refuse to grant you, and you may not use, a username, email address or screen name that is already being used by someone else; that may be construed as impersonating another person; that belongs to another person; that violates the intellectual property or other rights of any person; that is offensive; or that we reject for any other reason in our sole discretion. When you complete a registration with us, you will be required to provide certain personal information. You agree that such information will be true, accurate and complete, and that you will update this information promptly when it changes. If you provide any information that is untrue or inaccurate, not current, or incomplete, or if we suspect that your information is untrue or inaccurate, not current, or incomplete, we may, in our sole discretion, suspend or terminate your right to access any material for which registration is required. Any personally identifiable information supplied hereunder will be subject to the terms of the Privacy Policy.
b. Proof of Identity. You will provide us with such proof of identity as we may reasonably request from time to time.
c. Text Messages and Phone Calls.
(i) General: By using the Regal platform, you expressly consent and agree to accept and receive communications from us, including via fax, text (SMS) messages, calls, push notifications and other reasonable means at any of your contact numbers or addresses, even if you are listed on any federal, state, provincial or other applicable "Do Not Call" list, in order that we may provide the services set forth on the Regal Platform, to service your account, to reasonably address matters pertaining to your account, including but not limited to notifying you of, or confirming, appointments that you have scheduled, or for other purposes reasonably related to your service request and our business, including marketing related communications. By consenting to being contacted by Regal, you understand and agree that you may receive communications, including marketing communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages, sent by or on behalf of Regal, its affiliates, subsidiaries, parents and/or Users/Professionals, including but not limited to: operational communications concerning your account or use of the Regal Platform or Services, updates concerning new and existing features on the Regal Platform, communications concerning promotions run by us, and news concerning Regal and industry developments. For certain Professional Services, you also expressly authorize Regal to send you an automated prerecorded call confirming your Professional Services request, along with calls from up to four Professionals that can help you with your request to the land-line or mobile phone number you provided, and you understand that either Regal or the Professionals may use automated phone technology (including autodialed and prerecorded messages) to call you and that your consent is not required to purchase products or services. You agree that by using the Regal Platform and requesting Professional Services, you are entering into a business relationship with Regal and/or Professionals and thus agree to be contacted by Regal and/or Professionals. You acknowledge that you are not required to consent to receive promotional messages or phone calls as a condition of using the Regal Platform or the Services. If a contact number you have provided to us is no longer your number, you agree to notify us promptly that you can no longer be reached at that number. You represent that you have received, and are authorized to convey to us, the consent of any authorized users on your account to be contacted by us as described in this Section. You agree that all consents provided in this Section will survive cancellation of your account. You may opt-out of receiving promotional or marketing texts or calls from Regal at any time.
(ii) Recording: You acknowledge that Regal or its third party service providers may record customer service calls after notice to you and with your consent, in order to assist you when you contact our customer support services. You agree to Regal's use of a service provider to mask your telephone number when you call or exchange text (SMS) messages with a Professional or Requestor using a telephone number provided by Regal. During this process, Regal and its service provider will receive in real time and store call data, including the date and time of the call or text (SMS) message, the parties' phone numbers, and the content of the text (SMS) messages. You agree to the masking process described above and to Regal's use and disclosure of this call data for its legitimate business purposes.
(iii) Provisions Specific to Text Messaging: i) Generally: You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g. cart reminders) from Regal, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Msg & Data rates may apply. Message frequency will vary. Regal reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Regal also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so. Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Regal, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages. We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). Text the keyword STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our shortcode or in reply to a text message to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our shortcode or in reply to a text message you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands and agree that Regal and its Service Providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Regal through any other programs you have joined until you separately unsubscribe from those programs. You acknowledge that by opting out of receiving text (SMS) messages from Regal and the Service Professionals, your use of Regal Services may be impacted. Regal and its affiliates may view, store, access and disclose messages exchanged between you and consumers transmitted via Regal's messaging platform. Text the keyword HELP to our shortcode to return customer care contact information.
(iv) False Information: TO KNOWINGLY INPUT FALSE INFORMATION, INCLUDING BUT NOT LIMITED TO NAME, PHONE NUMBER, ADDRESS OR E-MAIL ADDRESS IS A VERY SERIOUS AND FRAUDULENT MATTER THAT COULD RESULT IN SIGNIFICANT COSTS AND DAMAGES INCLUDING INVASION OF PRIVACY RIGHTS, TO Regal AND THE PROFESSIONALS, AND TO CONSUMERS, AS WELL AS THE LOSS OF TIME, EFFORT AND EXPENSE RESPONDING TO AND PURSUING SUCH FALSE INFORMATION AND REQUEST, AND FURTHER, COULD RESULT IN REGULATORY FINES AND PENALTIES. ACCORDINGLY, IF YOU KNOWINGLY INPUT FALSE INFORMATION IN A SERVICE REQUEST, INCLUDING BUT NOT LIMITED TO SOME ONE ELSE'S NAME, E-MAIL ADDRESS, PHYSICAL ADDRESS OR PHONE NUMBER OR A RANDOM OR MADE UP NAME, ADDRESS, E-MAIL OR PHONE NUMBER YOU AGREE TO FULLY INDEMNIFY AND BE LIABLE TO Regal AND EACH PROFESSIONAL WHO PROVIDES SUCH PROFESSIONAL SERVICES, FOR THE GREATER OF: (1) A MINIMUM AMOUNT OF $11,000 TO EACH OF Regal AND EACH OF THE AFFECTED PROFESSIONALS AND FOR EACH OF THE ACTUAL PERSON(S) AFFECTED BY ANY OF THE IMPROPER, INCORRECT OR FRAUDULENT INFORMATION YOU ENTER (FOR EXAMPLE THE ACTUAL OWNER OF THE E-MAIL ADDRESS OR PHONE NUMBER, ETC.), PER IMPROPER SUBMISSION, PLUS ANY ATTORNEYS FEES COSTS AND EXPENSE RELATING THERETO, IF APPLICABLE, OR (2) THE ACTUAL DAMAGES, DIRECT, PUNITIVE AND CONSEQUENTIAL, AND ANY REGULATORY OR JUDICIAL FINES OR PENALTIES THAT MAY ARISE FROM SUCH INTENTIONAL, MISLEADING, HARMFUL AND FRAUDULENT ACTIVITY, PLUS REASONABLE LEGAL FEES, COST AND EXPENSES RELATING THERETO, WHICH EVER IS GREATER.
e. Emails. Regal may send you confirmation and other transactional emails regarding the Professional Services. Regal and its affiliates, subsidiaries, parents may also send you emails about other services that we think might interest you ("Promotional Emails"). You can unsubscribe from Promotional Emails at any time by clicking unsubscribe in our email communications or contacting us.
8. Confidentiality — Privacy Policy
In the performance of the services, Regal and its Car Wash Affiliates may have access to personal information pertaining to Users and which Regal wants to protect from disclosure. Regal undertakes to hold all of personal information it receives from its Users in strict confidence and neither to disclose or release in any manner such personal information to any third party, nor to use such personal information with any third party, nor to use such personal information for any other purpose than the one for which User has disclosed same in accordance with its Privacy policy which is incorporated to these Terms of Use by reference.
9. Links
As a courtesy to you, the Portal may offer links to other websites. Some of these websites may be affiliated with Regal while others are not. Regal is not responsible for the contents of any website pages created and maintained by organizations independent of Regal. Visiting any such third-party website pages is at your own risk. Regal has no control of these third-party website pages, nor can it guarantee the accuracy, completeness, or timeliness of information in third-party website pages. Your use of such information is voluntary, and your reliance on such information should be made only after independent review. References to commercial products or services within any such third-party website pages do not constitute or imply an endorsement by Regal. By using the Portal you acknowledge that Regal is responsible neither for the availability of, nor the content located on or through any third-party website pages.
10. Intellectual Property
Regalmobiledetial.com is a proprietary domain name of Regal. You may not use or reproduce Regal’s name, trademarks, service marks or logos or other proprietary information of Regal without our express written consent. The Portal, including but not limited to its graphics, logos, page headers, icons and service names constitute the property of Regal and its affiliates. Other trademarks that appear on the Portal are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Regal. Any images of persons or personalities contained on the Portal are not an indication or endorsement of Regal or any particular product unless otherwise indicated.
11. Consideration
You acknowledge that these Terms of Use are supported by reasonable and valuable consideration, the receipt and adequacy of which are hereby acknowledged. Without limiting the foregoing, you acknowledge that such consideration includes, without limitation, your use of the Portal and receipt or use of data, content, products and/or services through the Portal, the possibility of our review, and the possibility of publicity and promotion from our review.
12. Jurisdiction, Applicable Law, and Limitations
For any suit or proceeding to enforce the provisions of these Terms of Use, Regal and the User irrevocably consent to the exclusive jurisdiction of the federal (if applicable) or State Courts of the State of California, in the County of Los Angeles. Regal and the User agree further that these Terms of Use shall be interpreted, construed and enforced in all respects in accordance with the laws of the State of California, excluding its conflicts-of-law rules.YOU AGREE TO WAIVE YOUR RIGHT TO A TRIAL BY JURY.
13. Amendments to the Terms of Use
These Terms of Use may be amended from time to time by Regal, at its sole discretion. Any revised Terms of Use will appear at the top of the document with the mention "revised as of MM/DD/YYYY" on this page. If you do not agree to these Terms of Use at any time, you should not conduct any more transactions or participate in any other activity through the Portal. Your use of the Portal after any such changes indicates that you agree to such changes.
14. General
a. Enforceability.
If any portion of these Terms of Use is found to be void, invalid or otherwise unenforceable, then that portion shall be deemed to be superseded by a valid, enforceable provision that matches the intent of the original provision as closely as possible. The remainder of these Terms of Use shall continue to be enforceable and valid according to Terms contained herein.
b. Entire Agreement.
Except as expressly provided in a particular "Privacy Policy" posting or other notice on particular pages of the Portal, these Terms of Use, which hereby incorporate by reference the Regal's Privacy Policy, constitute the entire agreement between you and Regal, superseding all prior agreements regarding the Portal.
c. No Waiver.
The failure of Regal to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of said right or provision. Neither party hereto shall be deemed to be in default of any provision of the Terms of Use or for failure in performance resulting from acts or events beyond the reasonable control of such party and arising without its fault or negligence, including, but not be limited to,acts of God, civil or military authority, interruption of electric or telecommunication services, civil disturbances, acts of war or terrorists, strikes,fires, floods or other catastrophes.
d. Headings & Construction.
The section titles in the Terms of Use are for your convenience only and carry no contractual or legal effect whatsoever. The language in these Terms of Use shall be interpreted in accordance with its fair meaning and shall not be strictly interpreted for or against either party.
e. Contact Regal.
For purposes of providing notice of cancellation or termination, contact us at regalmobilewash@gmail.com.
15. Payment Terms
Please be advised that ALL Gift Card promo sales are FINAL and no refunds are applicable after purchase
Wash packages
Prices and wash packages are subject to change at the discretion of Regal; all such changes will be reflected on www.regalmobiledetail.com.
Payment terms
Bookings are charged upon completion of the services requested. If a deposit is paid, then the cash owed upon the completion of services is the bookings price minus deposit paid (the “net amount”).
Any Card Declined will lead Regal to ask the customer to find a solution for the payment of the service provided. Regal may start a collection process 48 hours after getting the customer’s Credit Card refused.
Regal reserves the right to charge additionally or refuse servicing of any commercially large vehicles which includes Sprinters and other transit vehicles.
Late Cancellation & Reschedule
You can reschedule or cancel within 15 minutes after you place your booking, free of charge.
After 15 minutes fees may apply as follow:
- $10 flat fee for same day booking reschedule or cancellation.
- A fee of 50% of the booking price when rescheduled or canceled within 2 hours of the booking due.
- A full charge of the booking will apply under the circumstances the vehicle is not present or accessible, 30 minutes past booking due.
Late Editing & Cancelation booking services
You can edit, cancel service and booking within 15 minutes after you place your booking service, free of charge.
After 15 minutes fees apply as follow:
- $10 flat fee for same day booking service editing to lower price or cancellation.
- A fee of 50% of the booking price when editing to lower price or cancellation booking service within 2 hours of the booking due.
Satisfaction policy
If a user is not satisfied with a particular job there is a formal way to submit any complaint by completing a form sent by email.
All requests referring to our Satisfaction Policy should be sent within 48 hours following the job date.
Damages and Liability Issues
Regal is comprised of a network of independent contractors that are fully vetted. In unique cases of liability or damage, Regal will aid in gathering information and mediating the process to best resolve any liability issues that occurred during servicing. Regal as a platform is not liable for any lost, stolen, or damaged property.
Rain Checks
As far as weather, unfortunately Regal can't control natural elements and for that reason they do not offer any rain checks. Users should be sure to check the weather, prior to booking.
Appointment time
Due to traffic or exceptional circumstances, detailers may arrive up to 15 minutes late.
You may cancel/reschedule any appointment free of charge if a Regal detailer is later than 30 minutes without prior notice.
Regal shall do its best to let users know about any delay of delivery. All personal items and physical trash should be removed from vehicle prior to servicing and up to discretion of assigned detailer to delay or cancel service on arrival.
Coupon & Referral Policy
From time to time, Regal may offer a referral program which enables you to earn credits redeemable for Regal services by sharing a unique referral link provided to you by Regal (“Referral Link”) with your friends.
Note that combining credits & coupons is not possible.
To qualify for credits, the referred customer must be a new customer of Regal and use your Referral Link to sign up for the Services. You may not collect referrals by: